Support

Contact us

See what changed in each release on our changelog. For product questions, beta access, bugs, account issues, or privacy-related requests, email support@slipsync.app. For privacy-specific matters (access, correction, or complaints under Australian privacy law), you may also write to privacy@slipsync.app.

Please include a clear subject line, the email address associated with your SlipSync or waitlist signup (if any), app version and device model when reporting a bug, and steps to reproduce the issue. That helps us resolve requests faster.

We aim to acknowledge substantive enquiries within a few business days. Complex investigations may take longer; we will keep you informed where practicable.

Australian consumers

SlipSync is offered with Australian users in mind. Nothing in this page limits any rights you may have under the Australian Consumer Law (ACL) or other laws that cannot be excluded. If a statutory guarantee applies to services we supply to you as a consumer and we fail to meet that guarantee, you may have remedies such as repair, replacement, refund, or compensation in the circumstances set out in the ACL.

If you believe there is a problem with the Services, contact us first so we can try to resolve it. If you remain dissatisfied, you may escalate through consumer agencies or dispute processes available in your state or territory.

International users

If you access SlipSync from outside Australia, your local consumer laws may also apply. We design support processes to align with transparent, fair handling of requests regardless of region, subject to applicable law.

Frequently asked questions

How do I join the beta or waitlist?

Use the Join Wishlist option on our website to register your email. We will contact eligible participants when beta spots are available. Marketing emails are optional where we ask for consent on the form.

The app won't sync or balances look wrong — what should I do?

Ensure you are on the latest SlipSync version from the App Store (when released), check network connectivity, sign out and sign back in only if comfortable doing so, and note any error messages. Email support with screenshots and approximate times so we can investigate.

How do I delete my account or export my data?

In-app deletion or export options may vary by release phase. Contact support@slipsync.app or privacy@slipsync.app for assistance. Privacy-related requests will be handled in line with our Privacy Policy.

Who can see my expenses or balances?

SlipSync is built for shared expense tracking among people you choose. Always review in-app sharing settings and only connect with people you trust. Refer to in-app explanations and our Privacy Policy for how data is processed.

Troubleshooting

• Update to the latest SlipSync version when updates are available.
• Check Wi‑Fi or cellular connectivity for features that require network access.
• If Sign in with Apple or authentication fails, confirm Apple ID settings and try again after a short interval.
• Restart the app or device if behaviour is intermittent.

If problems persist, email support with device model, iOS version, app version, and a brief description of what you expected versus what happened.

Accessibility

If you need information in another format or have accessibility feedback about our website or app, contact support@slipsync.app. We will consider reasonable requests in line with applicable anti-discrimination and accessibility expectations.